Unitied Utilities Plumbing and Drains Cover

I arrived home yesterday to find my soil pipe had come away from the wall and was hanging precariously off my gable end,in danger of crashing through the garage roof. The garage runs the length of the house and is attached to the house wall and the pipe runs through the roof and then underground. Fortunately my son was with me and he managed to lift the pipe to safety,leaving the toilet waste outflow pipe intact. I was concerned that the sewage pipe may have been damaged by swaying of this 14 foot plus heavy asbestos pipe. Need I say that it was all during a gale force wind and raining heavily. I rang United Utilities as I have emergency insurance cover for my plumbing and drains. I couldn`t believe it when their representative informed me that as long as I could flush my loo they couldn`t help.!!! I stuck it out and spoke to maybe three different people explaining the situation and eventually they agreed to send me a someone who would assess my situation. He did come and is returning tomorrow to replace the damaged soil pipe. Whew !!